Malaysian Association of Hotels (MAH)-Penang Chapter has recently appointed SENTRAL Technology College, Penang to be the training provider for the “Supervision in the Hospitality Industry” training. This training program is sponsored by Northern Corridor Implementation Authority (N.C.I.A), under the “Stimulus Package” 2009 to upgrade the skills of the hospitality workforce in the Northern Region.
This training is a primer to the leadership and management of people in the hospitality industry. It is about supervising the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors, repair rooms, etc.. – the people on whom success or failure of every enterprise depends.
The primary objective of this training programme is to provide the participants with a basic understanding of the supervisor’s role and responsibilities, a basic yet comprehensive knowledge about the different elements of the supervisor’s job, and a basic awareness and appreciation of the skills, attitudes, and abilities needed to lead and manage people successfully. A firm grasp of these three basics can provide a solid foundation for increasing skills and knowledge on the job and ultimately for achieving success through people at any level of management.
The 1st batch of hotel participants recently had their certificate giving ceremony after having completed a total of 16 classes of lecture, case studies, assignments and quizzes. 25 participants from 10 different hotels were given the “Supervision in the Hospitality Industry” Certificate of Attendance on the last day of their class.
The 10 participating hotels for this training programme are as follows:
G-Hotel, Equatorial hotel, Cititel Hotel, Bayview Beach Resort, Paradise Sandy Beach Resort, Berjaya Georgetown Hotel, Sunway Hotel Georgetown & Seberang Jaya , Red Rock Hotel , Naza Taluya hotel and Eastin Hotel.
The certificate giving was held on 7th December 2009 at Bayview Beach Resort, Penang for the Monday class and on 9th December 2009 at Equatorial hotel, Penang for the Wednesday class.
The program for the certificate giving was well attended by the various participating hotels’ General Manager, Human Resource Manager and various department heads. Most of the department heads came to give their support to their staff for having completed the “Supervision in the Hospitality Industry” training which was sponsored by NCIA under the 2009 “Stimulus Package”.
All the participants gave a brief speech thanking NCIA, MAH-Penang Chapter and their trainers (Ms Pauline Sin and Ms Joanna Phang from SENTRAL) as well as their good comments of the training. They were excited and happy to have received their certificates after 16 classes of hard work.
Here are some of the participants’ comments about the training programme:
1) Salmi Ismail, F & B Supervisor, Bayview Beach Resort, Penang
“….. a good programme to improve knowledge in dealing with people whether at the workplace or in real life”
2) Mazanah Bt Abdul Mabud Haider, Linen Supervisor, G-Hotel, Penang
“Very useful for everyday work function, preparation and steps to be a good supervisor. Very good. Keep it up.”
3) Zabidi B. Ahmad, Bell Captain, Cititel Hotel Penang.
“…others can get benefit with the knowledge and experience from the training and other participants from other hotels and use it in daily job performance.”
4) Suzanna Bt Ibrahim, Senior Duty Manager, Cititel Hotel, Penang
“… the individual can improve themselves in becoming a better supervisor or manager…. to be efficient in their job field and become a good leader”
5) Rospanizi Bt Ramli, Asst. Exec.Housekeeper, Paradise Sandy Beach Resort
“This programme is useful for the supervisor and middle management staff”
6) Robert Goh, Bar & Restaurant Manager, Equatorial Hotel, Penang
“Helps the supervisor in better understanding of managerial duties”
7) Mathiazahagan A/L Govindasamy, Safety & Securtiy Asst. Manager,
Equatorial Hotel, Penang
“Gained more knowledge and learned new things.”
8) Azrin B. Osman, F & B Supervisor, Berjaya Georgetown hotel, Penang
“Participants can gain more knowledge and benefit to the company.”
9) Mohd Zaidani B. Mohd Zain, Front Office Supervisor, Naza Taluya Hotel, Penang.
“I would recommend others to attend this programme.”
10) Mohd Mahadi B. Abdul Malik, Guest Service Executive/F & B, Paradise Sandy Beach Resort
“Course will help you to improve in your work and you will be more confident.”
Mr Marco opening the certificate giving ceremony with a speech
 giving her feedback on the participants performance A.jpg)
Ms Pauline Sin (SENTRAL trainer) giving her feedback on the participants performance
Ms Salmi Ismail(F & B Supervisor, Bayview Beach Resort) giving her thank you speech and feedback on the course “…..a good programme to improve knowledge in dealing with people whether at the workplace or in real life……”
Ms Suzannah (Snr. Duty Manager, Cititel) receiving her certificate from Mr Marco, MAH-Pg Chapter Chairman. Ms Suzannah’s comment on the training programme “…… the individual can improve themselves in becoming a better supervisor or manager …… to be efficient in their job field and become a good leader….”
.jpg)
