This is the 2nd batch of 30 hotel participants from 10 different hotels chosen from various departments (Food & Beverage, Kitchen, Front Office, Housekeeping, Banqueting, Purchasing, Human Resource and Front Office) to participate in this “Supervision in the Hospitality Industry” training programme sponsored by Northern Corridor Implementation Authority (NCIA) and organized by Malaysian Association of Hotels (MAH)-Penang Chapter and SENTRAL being the training provider.
The 10 participating hotels for this training programme are as follows:
G-Hotel, Cititel, Hydro Hotel, Equatorial Hotel, Bayview Beach Resort, Paradise Sandy Beach Resort, Berjaya Hotel, Parkroyal, Holiday Inn Resort and Eastin Hotel.
The jubilant participants recently had their certificate giving ceremony after having attended a total of 16 sessions of lecture, case studies, assignments and group presentations.
The certificate giving was held on 19th April 2010 at Cititel Hotel, Penang for the Monday class and on 21st April 2010 at Hydro hotel, Penang for the Wednesday class.
The program for the certificate giving was well attended by the various participating hotels’ General Managers, Human Resource Managers and various department heads who came to give their full support to their staff after having completed the “Supervision in the Hospitality Industry” training which was sponsored by NCIA under the 2009 “Stimulus Package”.
All participants gave a brief speech thanking NCIA, MAH and their trainers (Ms Pauline Sin & Ms Joanna Phang) from SENTRAL and complimented their training. They were excited and happy to have received their certificates at the end of an enriching and rewarding time.
Here are some comments made by the participants from the various hotels.
1) R’mee Jamali Bin Jamaluddin, Assistant Manager (F/O), Paradise Sandy Beach Resort
- This course helps us to build up self-confident in handling current situation
and helps us to gain very useful knowledge in supervisory skill.
2) Kerrie Anne Tan, Guest Service Supervisor(F/B), Paradise Sandy Beach Resort
-This programme is very beneficial to all participants because it prepares us
for more managerial point of view towards our work and responsibilities.
3) Usezanee Binti Mokhtar, Guest Service Agent, Cititel Penang
- All topics were explained clearly and excellently.
- Good for ourselves because when we face any problem in the future, we already
have the knowledge on how to handle or solve it.
4) Yeoh Hui Chean(Amy), Purchasing Officer, G Hotel
- It teaches us to be more professional in supervising our staffs as well as the
different methods on solving problems amongst staffs. Also learned
useful ideas and insights in dealing with associates.
5) Zalrul Baharin B. Zulkifli, Housekeeping Floor Supervisor, Holiday Inn Resort
- I would be very happy to recommend this course to my friend as I believe this
course is good and able to lead us to be a good leader. All the topics chosen
were also very good.
6) Raguppathi Karruppiah, Guest Service Officer, G Hotel
- Very good and detailed notes, explanations, easy to understand and good value
for the certificate.
7) Azlifah Bt. Shaikh Alaudin, Assistant Chief Cashier, Bayview Beach Resort
-The information provided is very useful in my working place.
8) Komathi Goonaseram, Human Resources Clerk, Bayview Beach Resort
-The course is enjoyable, we do learn a lot of things.
-There was a lot of things/guidance/knowledge that I learned from this course.
- I want others to learn and experience this course too.
9) Daniel Dass Bin Abdullah, Food And Beverage Supervisor, Hydro Hotel
-The course is magnificent and awesome.
- A basic knowledge about different elements of my job, skills, attitudes and
leadership.
10) Kam Su Ning, Training and Development Executive, Hotel Equatorial
- It helps people from lower level to understand management point of view, their
job requirement and standard performance. giving his speech.jpg)
En Azli (NCIA Senior Vice-President for Education & Human Capital Division) giving his speech at Hydro Hotel on 21st April 2010.
Ms Khaw Minh Min, HRM from Parkroyal Hotel receiving her staff overall evaluation from Ms Joanna Phang, SENTRAL-School of Tourism Head
Some of the Hydro hotel participants waiting in line to give their thank you speech and feedback on the training. Speaking now is Mr Raguppathi Karruppiah (Guest Service Officer, G-Hotel) with the following “ ……….Very good and detailed notes, explanations, easy to understand and good value for the certificate……”
Ms Kam Su Ning (Training & Development Exec., Equatorial hotel) giving her thank you speech and feedback on the training programme, “…. It helps people from lower level to understand management point of view, their job requirement and standard performance….”
 receiving her cert from En Azli (NCIA-SVP) & Mr Marco (MAH-Pg Chapter Chairman).jpg)
5) Ms Komathi Goonaseram (Human Resource clerk, Bayview Beach Resort) receiving her certificate from En. Azli (NCIA-Senior V.P.) & Mr Marco (MAH-Pg Chapter Chairman).
Ms Komathi’s comment on the training program “….The course is enjoyable, we learn a lot of things and I want others to learn and experience this course….”
.JPG)
Hydro hotel participants and their HODs, NCIA representatives, SENTRAL trainers and 2 regular hotel guest (seated in the center).
Some of the CITITEL participants waiting in line to give their speech about the course.
Speaking now is Ms Amy Yeoh (Purchasing Officer, G-Hotel) “ ………It teaches us to be more professional in supervising our staffs as well as the different method on solving problems amongst staffs. Also learned useful ideas and insights in dealing with associates….”
 receiving his cert from En Azli (NCIA-Snr VP) & Mr Marco (MAH-Pg Chapter Chairman).jpg)
En. R'mee Jamali (Asst. Manager, Paradise Sandy Beach Resort) receiving his certificate from En Azli (NCIA-Senior V.P.) & Mr Marco (MAH-Pg Chapter Chairman).
En R’mee’s comment on the training programme “….This course helps us to build up self-confident in handling current situation and helps us to gain very useful knowledge in supervisory skill….”
 receiving her cert from En Azli (NCIA S.V.P)& Mr Marco(MAH).JPG)
Ms Usezanee Mokhtar (Guest Service Agent, Cititel) receiving her certificate from En Azli (NCIA-Senior V.P.) & Mr Marco (MAH-Pg Chapter Chairman). Ms Usezanee’s comment on the training programme, “…All topics were explained clearly and well. It is good for us because when we face any problem in the future, we already have the knowledge on how to handle or solve it….”
Cititel hotel participants and trainers (Ms Pauline Sin-standing 4th from the left and Ms Joanna Phang-standing 1st on the left).
Cititel hotel participants and their HODs, trainers from SENTRAL and N.C.I.A. representatives on 19th April 2010
